Email notification no longer working [solved]

In My profile the settings for notifications, they are both checked to on...




This functionality used to work fine. No changes have been made to my settings or email address etc., but I no longer receive email notifications from Numista when people create new swaps or send messages - came across this bug by accident when logging on to Numista and finding a couple of pending swap offers and outstanding messages

Regards

Cary

Hello,

The emails are blocked by your email provider bigpond.com. I tried to reach to them but I didn't get any reply. I will try again. You may want to try as well: a request from their customer might be more effective.

Here is the error message received:
550 5.7.1 Connection refused - IB115. 51.161.119.193 is blacklisted. If you believe this to be in error, please contact postmaster@bigpond.com

Hello Cary,
Thanks for your help! Are notifications now working correctly?

Sadly no - still not working.

Received a Numista message from swap partner overnight, but no email advice (and no email from your forum response above if that is meant to generate one).

Hello Cary,

BigPond finally replied and stated they fixed the issue. Could you please confirm whether you receive a notification for this message?

Hi Xavier,

 

that's hilarious! 

 

Firstly, good news, I got your message so the issue appears to be fixed.

 

After the last email I sent you saying it had been elevated to a tech team, they said they couldn't find an issue, so I had it escalated and nothing happened and then lodged a formal complaint when they said they still couldn't find an issue. 

 

They eventually replied to that and said they were never going to unblock the IP address and closed the issue in their system so I couldn't contact them anymore.

 

I wrote a scathing note to the head of that Department and never heard back! Must have struck a nerve if someone has been quietly working on it since!

 

 

Regards

 

Cary