What are the rules about the coin shipment that did not arrive?

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Hi fellow collectors!

As I cannot find the rules, I will ask here:

What happens when the envelope with coins that I sent did not arrive? I have sent it 3 weeks ago by regular priority mail, and usually it takes 3-7 days for coin shipment within the EU. Unfortunately my swap partner did not receive the coins yet. So, I am afraid the shipment got lost on the way.

Can you please advise what are the appropriate actions in such case?

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